Personal Injury Basics
• Comprehensive understanding of personal injury law, including the key elements of negligence, liability, damages, statutes of limitations, etc.
• Understanding the different types of Personal Injury Cases
• Teach effective communication skills when interacting with clients and managing their expectations.
• Guide them through the client’s treatment process
• Provide them with the fundamental principles of medical billing, and insurance coverage, and the impact it has on a client’s case.
New Case
• Complete Intake
• Obtain All Insurance Information
• Confirm Facts of Case, Location, Photos
• Was client working?
• Review files for other cases, for example worker’s compensation and how to refer out different claims.
• Treatment Plan, schedule first appointment
Liability
• Complete Investigation
• Argue liability with adjuster, establish liability
• Complete property damage for vehicle and any personal property that was damaged
• Schedule Appraisal and Obtain Appraisal
• Complete total loss paperwork
• Make sure values are correct
Demand Prep
• Request final Records and Bills
• Review Records and Bills, Update Value Tab and Medical Summary
• Update Demand Tab
• Request permanency letters, scar pics, surgical cost letters
• Send medical bills out to Medpay or PIP and confirm payments are made
Negotiation
• Review liens, dispute charges
• Confirm Balances
